Responsibilities
Provides services for the parks, streets, water, and sewer for the residents of Polk City.
Pay your Utility Bill
- Pay over the phone: (888) 891-6064
- Pay online: Online Payment Service
Services
Parks
The Parks Department maintains the landscaping and equipment in all of Polk Cities parks, oversees all activities run by the city within the parks, and provides access to public facilities for private activities.
View the Parks Department page
Streets
The Streets Department maintains the streets, sidewalks, signs and right-of-way within Polk City.
View the Streets Department page
Water
The Water Department maintains 2 pump stations, distribution lines and meters as well as utility billing for Polk City residents and businesses.
View the Water Department page
Sewer
The Sewer Department maintains 2 lift stations and sewer lines.
View the Sewer Department page
Documents
- Polk City Utility Rates
- Polk City
- Polk City
- 2016 Consumer Confidence Reports: City of Polk City | Mount Olive Estates
Frequently Asked Questions
Public Works
Contact the Customer Service at 863-874-4808 during normal duty hours regarding water problems/leaks. The after hours emergency number is 1-866-815-0074.
Garbage is picked up on Monday (inside city limits) and Thursday (outside city limits).
Yard waste is picked up on Wednesday mornings.
Contact the electric company providing service in your area.
Newspaper, other paper products, cardboard, plastic and any metal. Do not recycle any paper materials which are waxed or have been contaminated such as a pizza box.
To obtain a recycle bin, please call Customer Service at 863-874-4808.
Water connection requires a deposit. You must also provide a driver’s license and a copy of your lease or proof of ownership. Residential Water Connection Application
The water deposit is determined by the customer’s utility credit check. If there is no Utility debt, the deposit will be $150. If there is an outstanding utility debt, the deposit will be $300. You may apply for water connection by clicking the Water Utility Application Link below:
Water Utility Application
The city has a commercial water connection deposit of $300.
The water deposit is refunded when the account is closed. The final bill will be deducted from the deposit and the rest returned to the customer.
No, Just a deposit.
Yes. Please call Customer Service at 863-874-4808 as quickly as possible.
Mail your bill to: Polk City Utilities, 123 Broadway Blvd SE, Polk City, Florida, 33868. You may also pay it in person at 123 Broadway Blvd SE, Polk City or drop it inside the drop box at the Broadway Blvd address.
It is still your responsibility to keep up with your account. Call Customer Service at 863-874-4808 and ask for the amount due.
Please call 863-874-4808 during normal business hours or 1-866-815-0074 after hours.
Accounts can be terminated over the phone or by visiting the Utilities Department at 123 Broadway Boulevard SE.
The water meters are the property of Polk City.
Not normally. Only under extreme circumstances would the city consider doing this.
Contact the Emergency after hours number: 1-866-815-0074
Yes, Presently there are watering restrictions in effect; You may view them on our website at our watering restrictions page: Southwest Florida Water Management District
Don’t do it!!! Water meters are the property of the city and you can be arrested for water theft, have fines levied and/or have your water meter removed until all fines are paid.
Contact Information
Rick Jiles
Public Works/Utilities Director
rick.jiles@mypolkcity.org
123 Broadway Blvd SE
Polk City, FL 33868
Ph: 863-984-1375 ext 302
Fx: 863-984-2334
Emergency After Hours: 866-815-0074